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Call Forwarding / Diversion Codes – PSTN

Use the below codes to forward/divert calls from your PSTN phone line to another number.

Call Forward Immediate
Turn On  * 2 1 (phone number to forward to, including area code) #
Turn Off  # 2 1 #

Call Forward No Answer
Turn On  * 6 1 (phone number to forward to, including area code) * (time before forwarding in seconds) #
Turn Off  # 6 1 #

Call Forward Busy
Turn On  * 2 4 (phone number to forward to, including area code) #
Turn Off  # 2 4 #

Tips

  • If you have multiple phone lines in a line hunt group make sure you enter the call forward codes on your main (prime) number.
  • Pick up the handset and make sure you can hear a dial tone before entering the call forward codes.

Download the Full Call Forwarding User Guide